Description

"Creating exceptional experiences for your customers, clients or patients." 

Go to www.odysseyadvisor.com to register for Serving with Excellence™

Available dates (9:00 a.m. - 5:00 p.m.) 

17 August 2026 

22 September 2026 

Exceptional customer service is more than meeting expectations—it is about creating positive experiences that build trust, loyalty, and lasting relationships. Serving with Excellence™ helps participants develop the mindset, skills, and behaviors needed to consistently deliver outstanding service to customers, clients, patients, residents, or internal stakeholders. Through practical tools, real-world examples, and interactive activities, participants learn how to communicate effectively, manage challenging situations, exceed expectations, and contribute to a culture of service excellence. 

Participants will be able to: 

- Understand the principles and importance of service excellence. 

- Recognize how their attitude, behaviors, and communication impact the customer experience. 

- Build positive relationships through effective communication and active listening. 

- Identify opportunities to exceed customer expectations and create memorable experiences. 

- Respond professionally and confidently to difficult situations and customer concerns. 

- Demonstrate empathy, professionalism, and accountability in service interactions. 

- Contribute to a customer-focused culture that supports organizational success. 

- Develop a personal action plan for delivering exceptional service every day. 

Cost: Chamber member discount rate - $425 

Standard rate - $475 

Lunch included