The Friction Audit is Phoenixfire's two-week diagnostic for companies that have outgrown the systems they started with. It names and quantifies exactly what's costing you growth — before any fix is proposed. Charlotte Area Chamber members get $500 off the standard $4,500 fee ($4,000 total). If you move forward with the full Ignition System within 30 days, the full amount paid is credited toward that engagement. New engagements only.