This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

The Community Support Dispatch Agent answers incoming calls and documents client information and client questions as well as any concerns. The Community Support Dispatch Agent is also responsible for creating follow up messages for any callers needing to be contacted back.

Essential Responsibilities:

Respond to phone calls and phone messages

Document communications

Answer incoming calls and take messages to send to the appropriate party for follow up

Other tasks as assigned

Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Leadership- Responsible decision making and effective communication. Problem solving, trustworthiness and ethics, organization and adaptable.

Personnel- Follows applicable laws and regulations for handling sensitive and confidential files and information. Reports any issues or concerns immediately to their direct supervisor or HR manager.

Training- Follows all training documents and schedules.

Judgment: Makes effective choices- Uses policies, procedures, and/or guides to make good choices. Uses data and facts to make day to day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Client centered: Serve the Client- Shows care and concern when serving our Clients and their needs. Asks questions in order to understand their needs. Uses policies and information in order to exceed the Client’s expectations. Finds the right resources (people and/or tools) at the right time in order to resolve any requests.

Execution and Results: Get results- Ensure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action to resolve problems so work can be completed in a timely manner.

Planning and Improvement: Plan for and improve work- Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work required.

Influence and Communicate- Listens to others and asks questions about what is needed. Communicates in a respectful and professional manner.

Ethics and Compliance- Follows all company policies and procedures. Shows integrity and ethical behavior in all work situations.

Adaptability- Adapts to changing work demands. Stays focused on own work when faced with challenges and/or difficulties. Stays open to and learns from feedback.

Requirements –

Must be physically present in the office

Strong communication skills

Typing speed of 60 WPM with 90% accuracy

General knowledge of Microsoft Word and Excel

General knowledge of Gmail

Strong ability to multitask

Strong ability to pay attention to detail

Retain and recall a large amount of detailed information

Move quickly and efficiently through assigned workloads

Communicate well with fellow employees and comfortable working as part of a team.

Demonstrate excellent customer service skills and generally enjoy working with a diverse clientele

Demonstrate the ability to independently manage workload, set priorities, meet deadlines, work under pressure and adjust to change.

Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships

Demonstrate integrity and strong character.

Strong interpersonal, written and verbal communication skills required

Conduct appropriate for Business atmosphere

To be able to clearly comprehend the information over telephone

Proficient with Microsoft Office Suite applications including Word, Excel, Power Point

Utilize general office equipment i.e. telephone, fax, copy machine

Proper Grammar

Strong interpersonal, written and verbal communication skills required

Prior customer service experience a plus

General understanding of HOA documents helpful

Bi-lingual helpful

The Community Support Agent will have an assigned workstation, telephone and computer. This position requires being seated for extended periods of time. The position involves extensive computer and telephone work, and as such long periods sitting, typing and reading from a computer screen.

This position also requires communication with clients either by phone or electronic mail. Candidates must be able to effectively use either of those forms of communication.

Education:

High School Diploma or Equivalent

2-3 years related experience and/or training; or equivalent combination of education and experience

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

Must be physically present in the office.

Creates documents, reports, etc. using a writing instrument or computer.

Enters and locates information on a computer.

Visually verifies and/or reads information.

Communicates effectively in person or by using telecommunications equipment.

Moves, lifts and carries supplies weighing less than 20 pounds without assistance.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. Cedar Management Group reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.

I have read and understand the essential functions for this position and certify that I have the ability to perform the essential functions of this position.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Google Suite: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location:

• One location

Work Remotely:

• No