Description

Unlock the Secrets to Exceptional Customer Service!

Join the Charlotte Area Chamber for an engaging and insightful Lunch & Learn event: The Art of Outstanding Service. This dynamic panel discussion will dive into why top-tier customer service is a game-changer for your business and how to create a service culture that sets you apart from the competition.

What to Expect:

• Gain expert insights on the importance of exceptional customer service.
• Learn practical strategies to implement an effective customer service training program.
• Discover real-world examples from businesses that have elevated their success by prioritizing service excellence.
• Interactive Q&A session—get your questions answered by the experts.

Who Should Attend:

• Business owners and entrepreneurs looking to enhance customer satisfaction.
• Managers seeking strategies to empower their teams with customer-focused skills.
• Customer service professionals aiming to stay ahead in a competitive market.
• Anyone passionate about creating unforgettable customer experiences.

Why Attend?
Providing outstanding service isn’t just a bonus—it’s a necessity. Companies that prioritize customer experience see higher customer retention, increased revenue, and stronger brand loyalty. This session will equip you with actionable insights to foster a service-first mindset within your organization.

Sponsored by:

Date: March 4th, 2025
Time: 11:30AM – 1:00 PM

Agenda:
11:30AM - 12:00PM - Networking and Visiting Display Tables
12:00PM - 1:00PM - Curated Program for Business Professionals

Location: Hilton Charlotte University Place
8629 JM Keynes Dr
Charlotte, NC 28262

Free parking available in the hotel parking lot.  

SPEAKERS

MODERATOR

Keith Stanley | President & CEO | University City Partners

Keith Stanley is the President and CEO of University City Partners, leading the organization’s efforts to implement its Strategic Vision Plan released in 2021. Since stepping into the role in January 2023, he has been instrumental in strengthening University City's brand, enhancing community engagement, and fostering small business and entrepreneurial growth.

With more than 20 years of experience in community and economic development, Keith brings a dynamic leadership approach to University City. His dedication to driving meaningful change has earned him several prestigious accolades, including Milwaukee Business Journal’s 40 Under 40 Award, BizTimes Nonprofit Executive of the Year, and the Young Alumni Award from the Milwaukee Public Schools Foundation. He has also been recognized as a Young American Leader by Harvard University, received the Diversity in Business Award from the Milwaukee Business Journal, and was honored with the 2022 Frank Kirkpatrick Award by the Greater Milwaukee Foundation.

A passionate advocate for urban development and economic inclusion, Keith remains committed to shaping University City into a thriving, innovative, and connected community.

PANELISTS

Jeffrey M.Campbell, Ph.D | Chair Associate Professor | Department of Retailing College of Hospitality, Retail and Sport Management | University of South Carolina

Jeffrey M. Campbell is the department chair and associate professor of retailing at the University of South Carolina. He serves on the Higher Education Advisory Board for the Category Management Association. Campbell earned his Ph.D. in retail, hospitality, and tourism from the University of Tennessee, Knoxville, with a minor in marketing, following an M.B.A. from the University of Texas at Arlington and a B.S. in business administration from Valparaiso University.

With 13 years of experience in the retail industry, Campbell has worked in department and specialty store formats, specializing in buying, merchandise planning, inventory management, store planning, warehousing, and loss prevention.

His research has been published in numerous retailing, marketing, hospitality, and small business journals, including Journal of Retailing and Consumer Services, International Journal of Retail and Distribution Management, and Journal of Small Business Strategy. He has presented at major conferences such as the AMA/ACRA Triennial Conference and the International Food Marketing Research Symposium.

Campbell has secured multiple grants, including a USDA Federal-State Marketing Improvement Program (FSMIP) Grant on Millennial consumers and state agricultural brands, a USC Provost Social Sciences Grant supporting small South Carolina farms, and funding for agro-tourism research in Honduras.

He serves on the Editorial Review Board of the Journal of International Food and Agribusiness Marketing, is a Board of Advisors Member for The Institute of Food Products Marketing, and reviews for multiple academic journals. He is an active member of AMA, ACRA, and the Lexington County SC Farm Bureau.

Jeff Tibbs | Business Advisor | Thryv

Jeff Tibbs is a seasoned Business Advisor at Thryv, dedicated to helping local businesses streamline operations, enhance their online presence, and achieve sustainable growth through smart automation and digital marketing solutions.

With over 35 years of experience in sales, marketing, management, recruiting, and client relations, Jeff brings a wealth of knowledge and strategic insight to every business he supports. His expertise in business optimization and customer engagement enables him to provide tailored solutions that drive efficiency, improve visibility, and maximize revenue opportunities.

Passionate about empowering businesses to thrive in the digital landscape, Jeff takes a consultative approach—helping clients navigate modern marketing strategies and automation tools to stay ahead of the competition. Whether it's strengthening brand presence, improving customer interactions, or increasing operational efficiency, Jeff is committed to delivering measurable results that make a lasting impact.