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DTSTART;TZID=America/New_York:20260922T090000
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SUMMARY:Professional Development Course: Serving with Excellence™
DESCRIPTION:"Creating exceptional experiences for your customers\, clients or patients." \nGo to www.odysseyadvisor.com to register for Serving with Excellence \nAvailable dates (9:00 a.m. - 5:00 p.m.) 17 August 2026 22 September 2026 \nExceptional customer service is more than meeting expectations it is about creating positive experiences that build trust\, loyalty\, and lasting relationships. Serving with Excellence helps participants develop the mindset\, skills\, and behaviors needed to consistently deliver outstanding service to customers\, clients\, patients\, residents\, or internal stakeholders. Through practical tools\, real-world examples\, and interactive activities\, participants learn how to communicate effectively\, manage challenging situations\, exceed expectations\, and contribute to a culture of service excellence. \nParticipants will be able to: - Understand the principles and importance of service excellence. - Recognize how their attitude\, behaviors\, and communication impact the customer experience. - Build positive relationships through effective communication and active listening. - Identify opportunities to exceed customer expectations and create memorable experiences. - Respond professionally and confidently to difficult situations and customer concerns. - Demonstrate empathy\, professionalism\, and accountability in service interactions. - Contribute to a customer-focused culture that supports organizational success. - Develop a personal action plan for delivering exceptional service every day. \nCost: Chamber member discount rate - $425 with proof of membership Standard rate - $475 Lunch is included
X-ALT-DESC;FMTTYPE=text/html:"\;Creating exceptional experiences for your customers\, clients or patients."\; \;
Go to www.odysseyadvisor.com to register for Serving with Excellence&trade\;
Available dates (9:00 a.m. - 5:00 p.m.) \;
17 August 2026 \;
22 September 2026 \;
Exceptional customer service is more than meeting expectations&mdash\;it is about creating positive experiences that build trust\, loyalty\, and lasting relationships. Serving with Excellence&trade\; helps participants develop the mindset\, skills\, and behaviors needed to consistently deliver outstanding service to customers\, clients\, patients\, residents\, or internal stakeholders. Through practical tools\, real-world examples\, and interactive activities\, participants learn how to communicate effectively\, manage challenging situations\, exceed expectations\, and contribute to a culture of service excellence. \;
Participants will be able to: \;
- Understand the principles and importance of service excellence. \;
- Recognize how their attitude\, behaviors\, and communication impact the customer experience.
\;- Build positive relationships through effective communication and active listening. \;
- Identify opportunities to exceed customer expectations and create memorable experiences. \;
- Respond professionally and confidently to difficult situations and customer concerns. \;
- Demonstrate empathy\, professionalism\, and accountability in service interactions. \;
- Contribute to a customer-focused culture that supports organizational success. \;
- Develop a personal action plan for delivering exceptional service every day. \;
Cost: \;
Chamber member discount rate - $425 with proof of membership \;
Standard rate - $475 \;
Lunch is included
LOCATION:15720 Brixham Hill Ave. Suite 300 Ballantyne\, Charlotte NC 28277
UID:e.1533.1498043
SEQUENCE:3
DTSTAMP:20260630T152701Z
URL:https://directory.charlotteareachamber.com/education/Details/professional-development-course-serving-with-excellence-1776463?sourceTypeId=Hub
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